FAQ

After logging into your account, the status of your checkout history can be found under Order History. For orders via registered postage, a tracking number (article tracking number) will be given to you after the receipt.

Members who have ordered within the US should expect to receive their orders within five (5) to ten (10) working days upon payment verification, depending on the volume of orders received.

If you experience delays in receiving your order, contact us immediately and we will help to confirm the status of your order.

We accept a wide range of payments. You can check at the bottom of our website for more details.

As HapplyLillyMe uses some of the latest graphics designs which may not be supported in lower version of browsers, it is recommended that you use the following browsers to access the store:

1. Microsoft Internet Explorer Version 10 onwards.

• Download the latest Microsoft Internet Explorer at: http://windows.microsoft.com/en-us/internet-explorer/download-ie

2. Mozilla Firefox Version 10 onwards.

• Download the latest Mozilla Firefox at: https://www.mozilla.org/en-US/firefox/new/

3. Google Chrome Version 12 onwards.

• Download the latest Google Chrome at: https://www.google.com/chrome/browser/desktop/

In addition, please ensure that your Javascript and Cookie is enabled on your browser.

By default, the last used shipping address will be saved with your account. When you are checking out your order, the default shipping address will be displayed and you have the option to amend it if you need to.

Orders can only be cancelled if the request is placed before delivery. You can send us an email or contact us through the contact page.